Movion Logistics
Live shipment-tracking chatbot wired to logistics APIs, plus a full M365 and email-security lockdown.
The
Challenge
A Jeddah freight company was drowning in "where is my shipment?" calls, while its email domain — running under strict DMARC p=reject — was misconfigured enough to threaten deliverability with enterprise clients.
The
Approach
Built a chatbot connected to the live tracking API — customers paste a reference, the bot answers with real shipment status, not canned text.
Executed a full Microsoft 365 defederation and migration without dropping a single mailbox.
Hardened SPF, DKIM, and DMARC to hold p=reject cleanly — mail that lands, every time.
Wired WhatsApp automation for status notifications.
The
Stack
The
Results
Tracking calls stopped hitting the front desk. Email lands in enterprise inboxes under the strictest policy there is.
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